Privacy Policy for Your Personal Data
This privacy policy sets out how Barbour will process your personal data through your use of the Barbour Website (including our live chat function), when engaging with Barbour through social media, when you visit one of our retail stores, call by telephone or otherwise interact with us.
We will keep your personal data secure and be transparent with you as to how your personal data is processed which is our commitment to you.
If you are under 16, please ask your parent or legal guardian to make a purchase on your behalf and provide their personal information.
It tells you:
who we are,
how we collect and process your personal data,
the reasons for which we may use your personal data,
who we may disclose your personal data to, and
your rights and choices in relation to your personal data.
Barbour - who we are
Barbour is the trading name of J. Barbour & Sons Ltd which is a company registered in England under number 124201 with registered address of Simonside, South Shields, Tyne & Wear, NE34 9PD. For the purpose of data protection law, we are the controller in respect of your personal data. This is because we make decisions about how your personal data is collected and used, and for what purposes we will use such data.
For any data protection queries, you may contact us:
by email (
[email protected]); or
by telephone (0800 917 3000); or
by writing to us at: Barbour Customer Services Department, 21 Bedesway, Jarrow, Tyne & Wear, NE32 3EG.
Please note that calls made to our customer services team are recorded.
Personal Data we may collect
We may collect and process the following kinds of personal data, which includes but is not limited to:-
Contact information such as name, postal address, email address and contact telephone number
Financial information such as billing address and payment card information (debit or credit cards)
CCTV footage which may capture your image when you are visiting one of our premises or car parks including your car number plate
Any other relevant personal data given by you when communicating with us, including any reviews that you submit to us in relation to our products and/or services and any information recorded when you call us
If you have a customer account, we may collect information such as username and account number, and information about the products you browse or add to your Wishlist
Details of the products you have purchased or viewed while using our Website, and other information relating to your purchases such as which of our authorised dealers you purchased products from or information about faults with your products
Additional personal details such as your gender, birthday and age, which you can choose to provide to us when setting up a customer account
Technical information such as your device operating system, IP Address, Device ID data, location and Log-file data which are automatically collected when you visit our Website.
Details about your relationship with our authorised dealers, if you are employed or engaged by one of them or otherwise interact with them.
We also use cookies on our Website in order to retain certain information such as what you have added to your basket and what you have browsed. For more information please also see our separate cookies policy on our Website in respect of our approach to cookies.
We may also collect personal information from third party sources and/or publicly available sources such as:
Instagram
Facebook
Twitter
Pinterest
YouTube
Our authorised dealers in countries around the world
Reasons for collecting and processing your Personal Data
Barbour will use your personal data in connection with the provision of our Website or through supplying Barbour products to you, either through the Website or when you visit us in store or through an authorised dealer. In particular, we may collect and use your personal data for the reasons set out in the table below.
For each of these purposes we have set out the relevant legal bases that we rely on in order to use your personal information. This is because, under data protection law, we may only use your personal data if we have a valid legal basis to do so.
Of course, you can always opt to not provide us with your personal data, and you also have the right to object to our use of your personal data in certain circumstances, more information on which is included in the "Your Rights" section below. However there is certain personal information that we require that is essential for performing our business. For example, if you do not provide personal data such as financial information, or contact information, we will not be able to supply your ordered goods or perform your requested services. We will identify what information is essential when collecting the personal data from you.
